Saddle-shopping can be more than a little stressful. What if you don’t like it? What if it doesn’t fit your horse? There’s an awful lot of money involved, and a lot of risk.
SmartPak gets it, and of course they want you to be 100% satisfied (it’s kind of their “thing.”)
As a result, they’ve got this great program in place.
From the SmartPak website:
Test Ride a Saddle Today
Free Shipping & Free Returns on all Test Ride Saddles!
When you buy a saddle from us, we want to make sure you love it. So girth it up and forget about wrapping your stirrups. Basically, treat it like you already own it so you can make sure you really want to. If you love it, keep it (just give us a heads up), or we can send you a brand new one with no additional shipping charges. If you don’t love it, we’ll send you a free return label and give you a full refund, no questions asked.
Of course, we want our other customers to love their new saddles, too. That’s why we have a Test Ride option for each saddle we carry – so that all of the other saddles can stay in pristine condition, waiting for their new owners. For this reason, if you purchase a saddle outside the Test Ride program, it’s still eligible for return but must be free from any marks or damage.
Check it out here.
Go SmartPak, and Go Riding!