If you’ve ever had the experience of buying a new saddle, you know it can be stressful–what if it doesn’t fit? Or you ride in it a few times and decide you just don’t like it?
Once again, SmartPak has gone out of its way to make the saddle-buying process as streamlined as possible.
When you buy a saddle from us, we want to make sure you love it. So girth it up and forget about wrapping your stirrups. Basically, treat it like you already own it so you can make sure you really want to. If you love it, keep it (just give us a heads up), or we can send you a brand new one with no additional shipping charges. If you don’t love it, we’ll send you a free return label and give you a full refund, no questions asked.
Of course, we want our other customers to love their new saddles, too. That’s why we have a Test Ride option for each saddle we carry – so that all of the other saddles can stay in pristine condition, waiting for their new owners. For this reason, if you purchase a saddle outside the Test Ride program, it’s still eligible for return but must be free from any marks or damage.
Just one more reason why we heart the Pak.
Go SmartPak, and Go Riding!
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